Fast Track offers the most reliable and hassle-free services throughout Tamilnadu, India covering its major cities-Chennai, Coimbatore, Madurai, and Trichy for the past 19 years. Fast Track provides both outstation taxi booking and local cab services and operates the network and offices in all major cities of Tamil Nadu. They have 10,000 professional drivers covering 9,000 + routes and having a customer base of 15 Million users.
Even though FastTrack had a reputed brand name they did not have an end-to-end connected and transparent technology platform to run their business seamlessly. The apps and the platform they had were slow and had several issues reported by users and drivers like location accuracy, billing issues, and allocation problems.
To create a world-class end-to-end cloud based platform to manage the 100% operations of the FastTrack business. The platform should be able to manage all the stakeholders of the business like users, drivers, owners, call centre operations, airport operations, corporate bookings, etc. The platform should also cover the end-to-end business operations like bookings, driver allocations, location tracking, ride tracking, billing, and admin operations like reports, driver onboarding, finances, price cards, and compliance.
MacAppStudio designed and developed an end-to-end app cloud-based cab management platform for FastTrack. The project was started in June 2018 and the development was completed and beta testing was started in Dec 2018. The platform went live in Jan 2019 and MacAppStudio operated the platform for 6 months till June 2019. The platform was handed over to the internal technical team of FastTrack by July 2019. MacAppStudio created a reliable, scalable, and module cab management platform with apps for users, drivers, owners, and board of directors. The admin system was developed to control the end-to-end operations and get timely information and reports with modules like bookings, driver dashboard, price cards, finance dashboard, live tracking dashboard, notification systems, etc. The system was made so exhaustive that the only other software that Fasttrack needs other than this platform is Tally for finance compliance and tax filing purposes.
The platform was launched in Jan 2019 and is managing millions of customers and 10,000 drivers daily. The platform has handled over 2 million rides and has 100% replaced the legacy system that was used earlier. Apart from the cab aggregation the platform also provides reports, analytics, and a lot of business intelligence to enable the company to take better decision and take it to the next level.
Read the challenges we faced and how we helped our client achieve their goals